Heymoji™ Privacy Policy

Heymoji™ has engineered a radical technology which gives you the power to instantly capture, create, and maintain a library of personal 3D digital avatars for virtual play or augmented reality. Jump into a video game, visit virtually with friends, or have some fun with social media. A new virtual world is coming and your Heymoji™ avatar will take you there.

When you use these services—and any others we roll out—you’ll inevitably share some information with us. We get that this could affect your privacy. We want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.

That’s why we’ve written this privacy policy. And it’s why we’ve tried to write it in a way that’s blissfully free of the legalese that often clouds these documents. Of course, if you have questions about anything in our privacy policy, just email us at hello@heymoji.com.

Information We Collect

There are three basic ways that we collect information:

Here’s a little more detail on each of these categories.

Information You Choose to Give Us

When you interact with our services, we collect the information that you choose to share with us. For example, if you set up a basic Heymoji account, we might need to collect a few important details about you: a unique username you’d like to go by, an email address, a phone number, and your date of birth. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information. Other services, such as commerce products, may also require you to provide us with a debit or credit card number and its associated account information. And of course, when you contact Heymoji support or communicate with us in any other way, we’ll collect whatever information you volunteer.

Information We Get Automatically When You Use Our Services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you downloaded a particular avatar of yourself, saw a specific ad for a certain period of time, and sent a few avatars of yourself to friends. Here’s a fuller explanation of the types of information we collect when you use our services:

Usage Information.

We collect information about your activity through our services. For example, we may collect information about:

Content Information.

We collect the content you provide and information about that content, such as if the recipient has viewed the content, replayed the content, and the metadata that is provided with the content.

Device Information.

Location Information.

When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

Information Collected by Cookies and Similar Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique device identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. To learn more about how third parties use these technologies on our services, be sure to read the Analytics and Advertising Services Provided by Others section of our privacy policy.

Log Information.

We collect log file information when you use our services. This information includes, among other things:

Information We Collect from Third Parties

We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other third-party sources and combine that with the information we collect through our services.

How We Use Information

What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. But we do a lot more as well, such as:

We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.

Although we welcome Heymoji’ers from all over the world, keep in mind that no matter where you live or where you happen to use our services, you consent to the processing and transferring of information in and to Canada, and other countries whose data-protection and privacy laws may offer fewer protections than those in your home country.

How We Share Information

We may share information about you in the following ways:

With other Heymoji’ers. We may share the following information about you with other Heymoji’ers:

With our affiliates. We may share information with entities within the Heymoji family of companies.

With third parties. We may share your information with the following third parties:

In the aggregate. We may also share with third parties, such as advertisers, aggregated or de-identified information that cannot reasonably be used to identify you.

Information You Choose to Share with Third Parties

The services may also contain third-party links, include third-party integrations or be a co-branded or third-party-branded service that’s being provided jointly with or by another company. By going to those links, using the third-party integration, or using a co-branded or third-party-branded service, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.

Message Deletion and Retention

Heymoji captures an accurate set of photos to create a representation of you in the form of an avatar. We then enable you to use that avatar in a range of uses via our online platform. As described in our Terms of Service, we will retain a copy of that Avatar in perpetuity. However in many cases you may likely create or send messages through our services which are automatically deleted from our servers once we detect that they have been viewed or have expired. And again in most cases, the services are programmed to delete a message from the recipient’s device once it’s been viewed or expired as well.

There are some exceptions though to this rule. Some of our services allow users to interact with the messages and content you provide through the services for a longer period of time. That means those messages and content may be available on our servers and a recipient’s device after they’ve been viewed or expired. For example, if you share a link to your Avatar to a social sharing site, it may still be available for viewing after deleting it on the Heymoji site. Also — and this is important —you should understand that users who see your messages or any other content you provide can always save them, either by taking a screenshot or by using some other image-capture technology (whether that be software or even something as old-fashioned as a camera to take a photo of their device’s screen). If we’re able to detect that a recipient took a screenshot of a message you sent, we’ll try to notify you. But the same common sense that applies to the Internet at large applies to Heymoji as well: Don’t send messages that you wouldn’t want someone to save or share.

A few final words on deletion: We can’t guarantee that messages and corresponding metadata will be deleted within a specific timeframe. Keep in mind that we may also retain certain information in backup for a limited period of time or as required by law. This is true even after we’ve deleted messages and corresponding metadata from our servers. We also sometimes receive requests from law enforcement requiring us by law to suspend our ordinary server-deletion practices for specific information. Finally, of course, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted.

Choice and Control over Your Information

We want you to be in control of your information, so we let you update or correct most of your basic Heymoji account information by editing your account settings within the site. Occasionally we may ask you to verify your identity or provide additional information before we let you update your information. And if you later change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality. And while we hope you’ll remain a lifelong Heymoji’er, if for some reason you ever want to delete your account, please email us at hello@heymoji.com

Analytics and Advertising Services Provided by Others

We may let other companies use cookies, web beacons, and other tracking technologies on the services. These companies may collect information about how you use the services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Additionally, some companies may use the information they collect on our services to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps. Heymoji does not currently respond to do-not-track signals that may be sent from your device. If we do so in the future, we will provide information about that practice in an updated version of this privacy policy.

Revisions to the Privacy Policy

We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the privacy policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepage or providing you with an in-app notification).